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PearWood

Q: How do I use the Pearwood Color Renewing Shampoo?. A: Pearwood recommends a procedure where you treat the product exactly like your regular daily shampoo, abandoning any complex preparation.You can simply pump an appropriate amount into your palm,

Q: How do I use the Pearwood Color Renewing Shampoo?A: Pearwood recommends a procedure where you treat the product exactly like your regular daily shampoo, abandoning any complex preparation.You can simply pump an appropriate amount into your palm, then apply the product directly onto your head and work it evenly through your hair. It is crucial that the dense lather produced fully saturated and coats every strand of grey hair requiring coverage. Subsequently, the most critical step is allowing the foam, rich in the high-concentration botanical complex, to sit undisturbed on the hair for a full 15 minutes. After the specified waiting time ends, you should turn on the shower and rinse the hair extremely thoroughly with plenty of water until the water running off the hair runs completely clear, without any excess cloudy pigment. Please perform an allergy test 24 hours before use.&#xA0;Q: Is it necessary to wear latex or plastic gloves during the lathering and application process?A: Wearing any form of protective gloves is unnecessary when using this product. This is one of the signature experiences distinguishing Pearwood from traditional hair color products.&#xA0;&#xA0;Q: How long must the product stay on the hair to ensure maximum coverage and longevity of color?A: The absolute standard dwell time for optimal performance is precisely 15 minutes.&#xA0;&#xA0;Q: What are the active ingredients in Pearwood Color Renewing Shampoo?A: Pearwood Color Renewing Shampoo contains key ingredients such as He Shou Wu, Ginseng, Dong Quai, Anemarrhena and Biota Leaf. For a full ingredient list, visit our product page&#xA0;Q: Can you guarantee that this formula absolutely does not contain chemicals like Ammonia or PPD?A: Pearwood guarantees with its high business reputation that the formula of its Color Renewing Shampoo strictly and absolutely excludes any presence of Ammonia and PPD.&#xA0;&#xA0;Q: Can I mix it with regular shampoo?A: No, do not mix Pearwood Color Renewing Shampoo with other shampoos or conditioners. Dilution will reduce the pigment deposit and can lead to uneven and unsatisfactory results. Use regular shampoo/conditioner only between your coloring sessions.&#xA0;Q: Is Pearwood suitable for people allergic to hair dyes?A: While Pearwood is formulated with gentle ingredients, individual reactions may vary. We recommend conducting a patch test before use, especially if you have a history of allergic reactions.&#xA0;Q: Can I use it in the shower?A: Yes, you can apply and rinse Pearwood in the shower if that is your preference. Any splashes on surfaces should be wiped promptly, as they clean up easily if addressed right away.&#xA0;Q: Can I leave it longer for stronger color?A: The recommended processing time is 15 minutes. While extending the dwell time slightly after a successful strand test can intensify coverage on resistant areas, avoid excessive time to prevent over-darkening or unintended results. Q: Can I dilute it for a pastel effect?A: Diluting Pearwood Color Renewing Shampoo is not recommended, as it can lead to uneven color deposit and unpredictable results. For a softer color outcome, we suggest reducing the dwell time slightly after performing a successful strand test, rather than diluting the formula. Q: Can pregnant women use it?A: While Pearwood is formulated with gentle ingredients, we strongly recommend consulting a healthcare professional before use if you are pregnant or breastfeeding.&#xA0;Q: Does hair texture affect results?A: Yes, hair texture can influence the results. Coarse or curly textures may require more product and careful sectioning for even application. Fine or straight hair often absorbs color faster. Porous hair can appear darker. Always perform a strand test and comb through for even distribution.

Product & Usage

Q: What is the delivery time for orders?. A: For orders to the global, shipping typically takes 8-12 business days. Delivery times may vary depending on your location and any unforeseen delays with the courier. Please note that these times are estima

Q: What is the delivery time for orders?A: For orders to the global, shipping typically takes 8-12 business days.&#xA0;Delivery times may vary depending on your location and any unforeseen delays with the courier.Please note that these times are estimates and can vary depending on factors such as local postal conditions and any customs processing. Orders are typically processed within 1-3 business days before they are shipped.&#xA0;Q: How do I track my order?A: You can track it via the confirm email link or on our website homepage. Tracking information may not be immediately available after your order is placed. It can take up to 2-3 days for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.&#xA0;Q: Is it possible to change the address before shipping?A: If you need to update your shipping address before your order is dispatched, please contact our <a href="https://trynovahair.com/pages/contact" target="_blank">customer service team</a>. We&#x2019;re happy to assist you with the change.To ensure your request is processed quickly, we recommend reaching out as soon as possible after placing your order. Once contacted, we&#x2019;ll promptly update your shipping information and confirm the changes with you.&#xA0;Q: Do you ship internationally?A: Yes, we offer international shipping. In the event that we are unable to deliver to your specific region, we will contact you promptly to cancel the order and issue a full refund. If you have any questions about shipping, feel free to contact our support team.&#xA0;Q: What should I do if there is a delivery issue?A: If you encounter any issues with your order&apos;s delivery, such as a delay or missed delivery, we recommend contacting your local post office with your tracking number to obtain the most up-to-date information on your package and arrange for its retrieval. Should there be any significant complications, please do not hesitate to reach out to our customer service team for further assistance. We are committed to ensuring a smooth delivery process and resolving any issues promptly to your satisfaction.&#xA0;Q: Is shipping free for all products?A: We charge a minimal shipping fee of $7.95 to ensure reliable and timely delivery of your order. Instead of inflating product prices to include &quot;free&quot; shipping, we keep our pricing transparent and fair for all customers. This way, you only pay for what you purchase, and we can continue providing high-quality products with smooth and efficient shipping experience.&#xA0;

Shipping

Q: What should I do if I haven't received my order yet?. A: If you have not received your order and are concerned about the delivery status, please use the tracking number provided to you to check the status of your shipment through our tracking port

Q: What should I do if I haven&apos;t received my order yet?A:&#xA0;If you have not received your order and are concerned about the delivery status, please use the tracking number provided to you to check the status of your shipment through our tracking portal. If the tracking information does not show any updates or if the package seems delayed, reach out to us at support@pearwood.com or by filling out the <a href="https://pearwood.com/pages/contact" target="_blank" rel="noopener noreferrer">contact form</a> on our site with your order details.Your concern will be escalated and our team will investigate further to provide you with the most recent information regarding your delivery. We appreciate your patience and will do our best to assist you promptly. Q: Payment methods &amp; feesA: Payment MethodsWe support a range of payment options to make your purchase as convenient as possible. You can pay using all major credit and debit cards, PayPal, as well as other trusted electronic payment services. Simply choose your preferred method during checkout and complete the transaction securely.Additional Payment OptionsIf you prefer to pay over time, we offer Shop Pay Installments in addition to Visa, MasterCard, and PayPal. This allows you to split your purchase into manageable payments without missing out on your favorite products.International Card FeesPlease note that some banks or credit card issuers may charge international transaction fees, even if you&#x2019;re paying in your local currency. These fees generally range from 1&#x2013;3% of the purchase amount and occur because our business is based in a different country than your bank. It&#x2019;s best to check your card&#x2019;s terms or speak with your bank to confirm whether such charges apply.Using a Discount Code or PromotionTo apply a discount or promo code, add your desired products to the cart and proceed to checkout. Look for the &#x201C;Discount code&#x201D; or &#x201C;Promo code&#x201D; field and enter your code before clicking &#x201C;Apply.&#x201D; You&#x2019;ll see the updated total reflecting your discount right away, and once confirmed, you can finalize the purchase by adding your payment details.Bulk Purchase DiscountsWe currently do not offer discounts for bulk orders. However, it&#x2019;s worth keeping an eye out for special promotions and events throughout the year. Feel free to reach out if you need more information or have specific questions about large orders.Shipping FeesWe charge a minimal shipping fee of $7.95 to ensure reliable and timely delivery of your order. Instead of inflating product prices to include &quot;free&quot; shipping, we keep our pricing transparent and fair for all customers. This way, you only pay for what you purchase, and we can continue providing high-quality products with a smooth and efficient shipping experience.&#xA0;Taxes and Additional FeesTaxes and fees depend on your location. International customers may be subject to customs duties and taxes determined by their country&#x2019;s regulations. Other than these government-imposed charges, we do not add any extra fees to your order.Price Drops and RefundsWe currently don&apos;t offer price matching or protection. Furthermore, we do not issue partial refunds for promo codes not applied at the time of purchase. You may still use the valid promo code on your next order within its validity period.Receiving a Payment ReceiptOnce you&#x2019;ve successfully placed your order, you&#x2019;ll automatically receive an email receipt containing your order summary, payment details, and shipping information. You can print or save this receipt for your records, and if you need a copy at any point, feel free to contact our support team. We&#x2019;ll gladly resend the receipt or provide any additional documentation you may require.

Orders & Payment

Q: How long can I cancel my order?. A:Orders are typically shipped within 1-2 business days after they are placed. You can contact us via [support@pearwood.com] to cancel your order before it ships. Once the order has been shipped, we can no longer c

Q: How long can I cancel my order?A:Orders are typically shipped within 1-2 business days after they are placed. You can contact us via [support@pearwood.com] to cancel your order before it ships. Once the order has been shipped, we can no longer cancel it, but you can still request a refund by contacting customer service. We will process your request promptly and provide further instructions&#xA0;Q: What should I do if I want to exchange a product?A: If you wish to exchange your Pearwood product, follow these steps:Contact Us &#x2013; Email our support team at [support@pearwood.com] with your order number and the reason for the exchange.Receive Instructions &#x2013; Our team will guide you through the next steps, including the return address and shipping details.Send Back the Item &#x2013; Package the product securely and ship it back using a trackable shipping method.Receive Your Exchange &#x2013; Once we receive your returned product, we&#x2019;ll process the exchange and ship your new item.&#xA0;Q: Can I exchange for a different color?A: Yes! If you ordered the wrong shade and would like to swap it for another, we&#x2019;d be happy to assist. Simply let our support team know your preferred color when submitting your exchange request.&#xA0;Q: What are the shipping fees for exchanges?A: If the exchange is due to an error on our part (such as receiving the wrong item), we will cover the return shipping costs.If you&#x2019;re exchanging due to a preference change (e.g., a different shade), you&#x2019;ll be responsible for the return shipping costs. We&#x2019;ll ship your replacement at no extra cost.&#xA0;Q: Where should I send the product for an exchange or return?A: Once your exchange request is approved, we&#x2019;ll provide you with the correct return address and detailed shipping instructions. Please wait for confirmation before sending back your item to ensure a smooth process.If you have any further questions, feel free to reach out to our support team at [support@pearwood.com]. We&#x2019;re here to help!&#xA0;Q: How do I request a refund for a product that did not meet my expectations?A: If you find that the Pearwood has not met your expectations, please reach out to us with your concern. Although the direct process for refunds is managed by a specific team, we strive to understand your situation better and ensure your satisfaction. To help us, you can provide a photograph showing the product&#x2019;s effect on your hair. This will aid us in assessing the situation more accurately and assisting you further.We apologize for any inconvenience and appreciate your cooperation and patience as we work to resolve this matter to your satisfaction.

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Product & Usage

Shipping

Orders & Payment

Returns, Refunds & Cancellation